Hello! I'm fairly new to the Sims world, but I'm addicted...only there's a problem. It is hit and miss if the game will load. I have Vista and have changed the compatability to xp, added the firewall, and downloaded the sims2 update. I am able to get all the way to entering the house and then it freezes...the music continues to play, but I'm unable to do anything except ctrl alt delete to end task.
I've read some where you can update drivers...I'm unsure of how to do this and what I have. I have a Dell Inspiron.
Thanks in advance for any help!!
Hello there-
Welcome to the forums! Sorry to hear that you are having problems.
Does your system meet the minimum requirements?
Try running it without the compatibility.
And then, if that doesn't work, let's see what you have so that we can point you in a direction to find your latest drivers-
Go to Start
Under Search, type DXDIAG
Click on DXDIAG
On the bottom of that window, it says to "Save all Information"
Go ahead and save the information to somewhere that you can have easy access to
It will save in a text file so go ahead and copy everything in that file and post it here
We can go from there.
How do I check the requirements??
I turned off the compatibilty mode and that didn't help.
System Information
------------------
Time of this report: 1/2/2009, 13:05:23
Machine name: MELISSA-PC
Operating System: Windows Vista⢠Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.080917-1612)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 1318
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A00
Processor: Intel® Pentium® Dual CPU T2390 @ 1.86GHz (2 CPUs), ~1.9GHz
Memory: 2038MB RAM
Page File: 1458MB used, 2856MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode
Display Devices
---------------
Card name: Mobile Intel® 965 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel® 965 Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_02861028&REV_0C
Display Memory: 358 MB
Dedicated Memory: 0 MB
Shared Memory: 358 MB
Current Mode: 1280 x 800 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: igdumd32.dll
Driver Version: 7.14.0010.1437 (English)
DDI Version: 9Ex
Driver Attributes: Final Retail
Driver Date/Size: 5/8/2008 03:32:58, 3301376 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-6942-11CF-0576-8C22ADC2CA35}
Vendor ID: 0x8086
Device ID: 0x2A02
SubSys ID: 0x02861028
Revision ID: 0x000C
Revision ID: 0x000C
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeVC1_B
I'm going to have you update your driver for your graphics card.
Go
here
Start by clicking on 'graphics', 'Desktop graphics controller' OR 'Laptop graphics controller'. Follow the on screen instructions, putting in your chip version and operating system (operating system is Windows Vista Home Premium and chip version is Mobile Intel® 965 Express Chipset Family).
Then install the drivers. If they are Zipped, youâll need to unzip them. Then, just run the installer by double clicking on it, and follow the onscreen instructions.
After they are installed, reboot the computer and try the game. Let me know what happens!
I did as you said, but when I went to install I get this message "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer's manufacturer. Setup will exit". I tried it quite a few times, and made sure I was choosing the correct information.
I hope I'm not a lost cause! I really want to play!!
Hey,
I read up on your problem. You may want to go to Dell directly. They always have the updated drivers for computers. I do it all the time. Just go here and you'll need to insert the info and download any graphic drivers that match your graphic card:
http://support.dell.com/support/download...l=en&s=gen
If you are unsure what to download, list the options and I'll help you out the best I can.
Did you download the intel driver under video? How about the intel chip set? If this didn't work, then let me know and I'll see if I can help more.
I downloaded both of those and the bios.